Q1: Packing Terms
Standard packing: 25 kgs bags or jumbo (ton) bags.
Custom packing is available if you have a legally registered patent for specific packaging or special needs (subject to relevant document confirmation, if applicable).
Q2: Payment Terms
Accepted methods: T/T , Western Union, Bitcoin, Tether (USDT). Confirm your preferred method with our sales team before ordering.
Q3: Shipping Method
Small packages (samples/small-quantity orders): Via international couriers (DHL, UPS, FedEx, EMS).
Bulk shipments: Sea/air freight arranged based on your order volume and delivery timeline.
Q4: Delivery Time
In-stock products: Shipped within 1~2 business days after receiving your advance payment.
Custom/non-stock products: Timeline varies by product type and order quantity (clear timeline provided in quotation).
Q5: MOQ & Free Samples
MOQ: Low MOQ for small-batch purchases (specific details in quotation).
Samples: Not less than 1 kg free for quality testing (customers cover shipping costs).
Q6: Order Process
(1) Inform us of your product requirements (type/specifications) or intended application.
(2) We issue a detailed quotation based on your needs or professional recommendations.
(3) After confirming sample quality (if requested), place a official order & pay the advance deposit.
(4) We arrange production immediately after receiving the deposit (discounts for large-quantity orders).
Q7: Product Quality Guarantee
100% quality inspection for all products before delivery.
If quality issues arise from our production/inspection, we offer free replacements or refunds (subject to issue confirmation via photos/videos).
Q8: Long-Term Mutually Beneficial Cooperation
Maintain consistent quality and competitive pricing to protect your interests and market competitiveness.
Treat customers as partners (not just "friends"): conduct business with sincerity, respect geographical/cultural differences & build trust.